Here is what you can expect: We'll look at your car and write an estimate for you to submit to your insurance company. We'll get approval from your insurance company before each repair. When we schedule a time for you to drop off your vehicle, we'll give you a time when you can expect the repair to be completed. We'll arrange for a loaner or a rental car from Enterprise. We'll do what ever needs to be done, in order to get the repair done in a timely manner. "If it means working 15 hour days, we do it," says owner Steve Burns. We work with reputable insurance companies like, State Farm and Met Life. We stand behind our work. We can accomodate RV's, Commercial Fleet Trucks. Currently we repair all of Ryder Trucks. We use the Mitchell Ultra-Mate Collision Repair Computer System. It helps to find OEM parts and it allows us the ability to track all the repairs done on your vehicle, so if we have to work on a vehicle again, we have knowledge of repairs that have already been done. That's just one reason why whole families bring their vehicles to Ken's Collision Service in Baldwinsville.